At Man Training Supplies, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a return or exchange within 14 days of receiving your order. We are committed to providing quality products and excellent customer service across Australia.

Returns & Exchange Eligibility

To be eligible for a return or exchange, your item must:

• Be unused and in its original condition

• Be returned in the original packaging

• Include all original accessories, tags, and documentation (where applicable)

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Please note that custom branded, printed, embroidered, personalised, or made-to-order products are not eligible for returns or exchanges unless they are defective, damaged, or incorrect.

How to Request a Return or Exchange

To request a return or exchange, please contact our customer service team within 14 days of receiving your order.

Please email us at info@mantrainingsupplies.com.au with the following information:

• Your order number

• Your full name

• The reason for the return or exchange

• Photos of the product (if the item is damaged, defective, or incorrect)

Our team will review your request and provide you with the next steps for returning the item.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is:

• Defective

• Damaged during transit

• Incorrectly supplied by Man Training Supplies

We recommend using a trackable shipping service and retaining proof of postage, as we cannot guarantee receipt of returned items that are lost during transit.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Refund processing times may vary depending on your bank or payment provider.

Please note that shipping charges are generally non-refundable, unless the return is due to an error on our part.

Restocking Fee

For eligible returned or cancelled orders, a 10% restocking fee may apply. This fee covers the cost of inspecting, handling, repackaging, and restocking returned items.

The restocking fee will be deducted from the refund amount where applicable.

Exchanges

If you wish to exchange an item for a different size, colour, or style, we will do our best to accommodate your request, subject to product availability.

If the requested replacement item is unavailable, we may offer an alternative product or process a refund in accordance with this policy.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photographs of the item and packaging to assist with the claim process.

Once verified, we will arrange an appropriate solution, which may include a replacement, exchange, repair, or refund.

Custom Branded & Promotional Products

Products that include custom embroidery, logo printing, screen printing, heat transfer, or other personalised branding cannot be returned or exchanged unless there is a manufacturing defect, production error, or the product supplied does not match the approved order.

Customers are responsible for reviewing and approving artwork, logos, sizes, colours, and order details before production begins.

Contact Us

If you have any questions regarding our Returns Policy, exchanges, refunds, or product eligibility, please contact us.

Man Training Supplies
Website: https://mantrainingsupplies.com.au/
Email: info@mantrainingsupplies.com.au

Our team is always happy to assist you and ensure a smooth and professional returns process.

Thank you for choosing Man Training Supplies. We appreciate your business and look forward to serving customers across Australia.